Customer Reviews


Reviews (461)

4.9

4.9 out of 5.0 based on 461 reviews

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Maps.Google Fred D

verified Sep 27, 2024

I recently had ATS Mechanical install an American Standard Platinum Series 4-ton variable speed AC and high efficiency furnace in my home, and I couldn't be more impressed! From start to finish, the installation was first-class. The team was efficient, professional, and truly top-quality. They included an inline media filter, plasma air ionizer, and metal plenums, which speaks volumes about their attention to detail. The system itself is fantastic. It operates almost continuously at very low compressor and air handler fan speeds thus low power, which has significantly improved our home’s comfort. The humidity levels are consistently at 50% or below, and we've noticed a 25% reduction in overall home electrical power usage from last year. I highly recommend ATS Mechanical Heating & AC to anyone looking for a reliable and efficient HVAC solution. Their expertise and customer service are unmatched!

Business Response: Sep 27, 2024

Thanks Fred, for your glowing review! It's wonderful to hear about the comfort and efficiency improvements you've noticed since the installation of your new HVAC system. We strive to provide top-notch service and expert solutions. We appreciate your high recommendation!

Maps.Google Jim Sims

verified Sep 23, 2024

Tech arrived right in the middle of the arrival window, quickly checked exterior unit, checked attic unit, diagnosed clogged drain line, purged it with air, but then discovered some idiot had replumbed drain through a OPEN 2" pipe and ptrap into the bathroom vent lines. They don't do plumbing re-work, but AC was able to come back on. Will definitely use them again.

Business Response: Sep 23, 2024

Hey Jim, we appreciate your detailed feedback! It's great to hear our tech was punctual and efficient in diagnosing the issue. We're sorry we couldn't assist with the plumbing, but we're glad your AC is back up and running. How could we make your experience a 5-star one next time?

Maps.Google Paul Baiird

verified Sep 20, 2024

Jordan and his team did an excellent job from start to finish. They were thorough and paid close attention to the details. I am very pleased with their performance.

Business Response: Sep 21, 2024

Paul, your satisfying feedback is much appreciated! We're glad to hear that Jordan's team provided top-notch service with meticulous care. ATS Mechanical Heating & AC values your trust. We're here for any future needs!

Maps.Google Ryan H

verified Sep 17, 2024

Heater went out during the holidays and other companies told me that I’d have to wait to get it fixed until the new year. ATS sent a guy in a couple hours. They unfortunately replaced the the transformer with one that was not approved by the manufacturer and then that went out and caused further problems.

Business Response: Sep 17, 2024

Ryan, we serviced your system December 27, 2022. You felt the need to review almost two years later. The technician completed your call at 3:45 p.m. on Tuesday. The notes state after replacing the transformer the heat came on as it should. The technician waited 30 minutes on site after the heat ran to make sure all was good. If the technician had put the wrong transformer on it would not have started and run. When the technician left your home, everything was fine. To say it caused further problems. Transformers do not cause further problems. Other problems cause transformers to go out. They either have power or not. It sounds like something took the transformer out again where a different transformer was installed by another company. May I ask what did they say took out the transformer a second time? Thats the problem not the transformer.

Maps.Google Byron Kaiser

verified Sep 16, 2024

Excellent service. They have been very honest with me and it’s greatly appreciated.

Business Response: Sep 16, 2024

Byron, we're overjoyed to hear you found our service to be top-notch! Your recognition of our honesty is heartwarming. We aim to maintain this level of transparency with all our clients. Thanks for the stellar rating!