Went above and beyond to try to sort out a warranty situation with Lennox. When we couldn’t get parts or support from Lennox I went with American standard. ATS had the part picked up and installed the next day. Extremely pleased

The guys came right out, diagnosed the issue and ordered the parts. They were back out the next morning and replaced the compressor. They took time to explain everything and ensured we understood what they were doing. Everyone was friendly and courteous from Liliana answering the phone to Sean and his trainee doing the repairs! Thank you!

We had our old A/C company come out to give us our annual check up. The next thing we knew, we were facing a $3,300.00 repair bill to replace our coil. My son recommended that I get a second opinion. Boy, how glad I was I took his advice! Barry with ATS Mechanical came out and checked our system for us. He was very knowledgeable and such a good man. He looked around and came back and told us our outside coil was caked with mud. It definitely needed washing off with a hose. My son followed him back out and it was filthy. After he washed the mud off, Barry rechecked the Freon level which had been over filled by my old company. It had registered a lower operating level because it was working so hard with all the mud caked on it. I wondered why the old company didn’t clean it or at least tell me about it. After all, I had a maintenance agreement with them and had just spent $7,000.00 with them earlier in the year replacing all my duct work. Barry lowered the Freon to the correct level. My numbers returned to normal. The amazing thing was our air conditioner cooled so much better the next week! ATS saved me $3,300.00 on an unnecessary repair. Now I wonder if I needed the new duct work they sold me for $7,000.00 8 months ago. ATS Mechanical is my hero and my new A/C company. So honest and did such a good job! 10/10/2020 This is an excellent company. They came and did maintenance check and rebalanced my air for me. It was actually successful, which I had great difficulty getting done correctly. I am very happy with their work.

This may have been the best experience with a contractor I have ever had. We were somewhat disappointed with our incumbent Trane Heatpump Dealer who came out to give a bid to replace our existing 16 year old Trane unit. The bid seemed high and was lacking detail, so we decided to call an ATS an American Standard Dealer. The difference was immediately apparent. From the first phone call until Barry appeared on time, in a marked ATS truck, and company shirt, and would not even come in the house until he and his colleague put on disposable booties over their boots, the visit was professional. He inspected the entire system, and then explained it as an Engineer would regarding what he saw with our existing system, how in a positive way of explaining it, what he would do differently and why (which being educated myself, I could tell he was being absolutely truthful). He then built me out three quotes (from my basic request up to the top of the line Heatpump), that had all the details of what he was to do and what we were getting. The top bid came in lower than our old dealers lowest bare bones quote with no ducting replaced. We called Barry back that evening and scheduled the installation. His team was on time at 8am, in fact Barry himself was there 10 minutes early, to set the stage for his team. He had an entire team there to get the installation done. They were respectful, professional and got the job done on time. The workers you could tell had worked together a lot, as there was some light banter going on while they worked. Barry then did a final walk through with his Service Manager to explain all of the new features and what we would expect from the new AS Heatpump, and how to use the new web-enabled thermostat (which by the way, is really awesome). In closing, as I said above, this was probably the best contracting experience I have ever had. ATS and Barry did a top-notch job done professionally at a fair price, and I would not hesitate to recommend them and American Standard (Heck they own Trane FYI). Thanks again Barry and ATS, for being professionals.

Reviewer Did Not Provide A Comment