I had a few good experiences with this company at first, especially with the previous groomers they sent who were amazing, which makes my recent experience even more disappointing.
We were assigned a new groomer, and she was absolutely terrible. First of all, she was extremely rude and unprofessional throughout the entire interaction. She also showed no friendliness or care toward my dog whatsoever, unlike the previous groomers who were always kind, patient, and clearly enjoyed working with animals.
What concerns me most is that when the grooming appointment was finished, I specifically asked the groomer how everything went and whether there was anything I needed to know. She told me everything was fine and didn't mention any issues at all. A few days later, we discovered a large piece of cotton left deep inside my dog's ear. Because of how far inside it was, we initially thought it was dried blood or some kind of injury. Had we not found it ourselves, we never would have known it was there.
When I later contacted the same groomer to explain what happened, the response was just as disappointing. She was rude, dismissive, and showed no concern whatsoever about the situation. There was no apology, accountability, or effort to make things right.
On top of that, the company has been hours late to appointments nearly every time we've used them, regardless of which groomer was assigned.
After this most recent experience with this new groomer, I've completely lost confidence in this company. The lack of professionalism, poor communication, chronic lateness, and especially the negligence shown during my dog's grooming appointment are unacceptable. This groomer should not be representing the company, and unfortunately I can no longer recommend their services.
The company should do a better job of making sure the people they hire and send out are properly prepared for this job. Before this experience, every groomer we had was amazing, professional, and caring. Unfortunately, this most recent experience with this groomer has left me with little hope that the company is maintaining those same standards.
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