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Very friendly people, good post-sales treatment. if you're looking for the character and small-town vibe you can only find at a mom-n-pop music store, definitely go see the folks at main street music! they were much more solicitous while i was in the store than the preoccupied staff at guitar center in boston, where i was mostly ignored and left to figure things out on my own.

a couple months ago, i bought a roland keyboard from main street music. main street has an impressive selection of both modern and vintage keyboards and electric organs in stock. they have a lot of ready-to-play keyboard/organ inventory that isn't on the showroom floor, so if you don't see what you want in the main shop, ask -- they might have it on hand.

because i wanted a recently-announced item, main street didn't have it in stock, and had to order a unit direct from roland. the first keyboard they ordered was damaged by ups in transit, but bob and peter were incredibly helpful and accommodating - they got a brand-new replacement asap. while the replacement was in transit, i had the original (dented) unit at home for my practice needs.

i'm not sure what the story was with the previous negative yelp reviews -- they certainly worried me when i saw them -- but my only issue with main street was that i had to be proactive about calling them back to get status updates throughout the ordering/shipment process.

We were charged $325 for a detailed assessment/ report to get information about our beautiful piano. after almost two months we have received no report nor information. our phone calls are not returned, our email was not answered. we are now filing a report with bbb, city of waltham and we are disputing the charge with our credit card company.

update: bob, the "owner" returned my call, told me he was going to write a negative yelp review about me and hung up on me. a really classy "business owner."
second update: months later, the owners are literally harassing us to take the review down.

Charged me $13 for ernie ball strings and made me pay cash. strings cost about $5. had to break change at the convenience store. a man outside who looked like a drug dealer stood outside waiting for the store owner while this all took place. sketchy place. total ripoff.

This place is a total scam.
i have reported a dispute to the bbb and filed a dispute with my credit card company.

i was looking to take piano lessons and called to make an appointment. they asked for my credit card # to hold for the appointment -- sure this is pretty standard. shortly after, i realized i would not be able to commit to learning piano right now so i called to cancel 8 days in advance of my lesson date. i learned that my credit card had been charged the lesson amount and when i asked if they were gonna cancel it he said no. he said i could get store credit for it.

excuse me?

i never authorized the transaction. no one told me i was going to actually be charged a non-refundable amount and i was never informed of a cancellation policy. their joke of a website does not indicate any cancellation policies for their lessons either (i checked and have screenshots). i started getting upset and asked why he didn't tell me this, and he said that he didn't think i was going to cancel so he didn't bring it up. that's literally the dumbest thing i've ever heard. at the end, he said he'll speak with his manager and get back to me. surprise! he didn't. i called again 2 days later and then sent 2 emails but never heard from them.

they literally stole from me! do not do business with them.

I was surprised to read the poor reviews here.  we had a good experience - we purchased a used piano here, and the salesperson was knowledgeable and helped us pick out a piano that was a good fit for our budget.  just recently, we had the piano tuned.  i accidentally double-paid the store and they contacted me once they figured that out, which i really appreciate.

If you are looking for a little bit of musical knowledge , this is not the store! if what you need is just a matter of inventory, maybe they will have what you want . . maybe.

i am the kind of guy who would rather spend my money at a mom and pop shop than a conglomerate like guitar center.  i have never been to a music shop, however, where actual musicians do not actually work.  i brought in my mandolin for a re-stringing/tuning.  first off, he cut all of my old strings at once to get them off.  every musician knows that you take off and put on, one string at a time.  then he tried to double loop the strings through the eyelits.  that is when i told him to stop! when stringing an instrument, you wrap the first loop around the top of the eyelit, and the rest below.  on top of all of that he charged me $15 for the strings and $20 for the time  it took him to annoy me.

Save your time and money and don't walk into this store. i had to find two specific books for my 6-year-old's piano lessons and this was the closest store. the guy running the store rummaged around through the books, continually getting me to remind him what books i was looking for (they're standards - bastien and burnam), finally finding a used copy of one of the books. which, since i was (shamefully) late-shopping with only a couple days before her lessons started i had to buy. for more than the price of a new book. and it's full of writing and notes. in pen. and all sales are final.

then he tried to sell me a piano.

i won't be back.

The piano hadn't been tuned in several years, so they recommended that a pitch raise be done in addition to a tuning. i prefer saturday appointments, so i was hesitant to schedule the services because when i called, they only had someone available during the week. however, they must've made note of that, because they called me a few days later to tell me they had a saturday appointment available. the day of the service, the technician came on time and did a thorough job. (he said that he's been working with pianos for about 30 years.) he even played some songs in between the tuning of different sections to make sure everything sounded right. he played well, so it was nice to hear! it was a little expensive, but the it was good quality work.