Cabanas Coastal & Beachside Grill - Clearwater is rated
4.7 out of 5.0 based on
2043
reviews
1 star Absolutely terrible experience. We were seated by Zara and then left waiting for over 15 minutes with ZERO server showing up. No water, no menus, no greeting — nothing. I even politely asked another staff member to call our server, and still… crickets. After 15+ minutes of complete neglect, we finally gave up and walked out to go eat somewhere else. Do not waste your time or money here. This place has zero respect for customers. Avoid at all costs.
The place is super cool! Food was excellent and it is kid friendly. My kids are picky and they all loved their meals (one said they were the 2nd best chicken tenders he ever had, the other crushed her mac n cheese, the other loved her cheeseburger). But let me tell you why I am coming here again... We were on vacation and like any family looking to support local businesses, we headed for the reviews. What caught my eye was all the times the owner responded to a positive or negative review... I said to myself this person cares about there business, so we went! We had a hiccup, and I voiced my concern. I didn't hold it against them and post a bad review, I let them address the concern and fix it. In fact, I had to argue with the GM (Dino) because I felt his offer was unreasonable, and unfair to the business. He cared so much that he was willing to take a financial loss just to make sure we were satisfied. I declined his offer and met him in the middle. Sarah received an excellent tip for tremendous service, and I thank Dino for giving a shit about people that may or may not have ever been in Clearwater Beach again. The food is great, the atmosphere is excellent, and the bottom line is you are choosing to support a business that cares about their customers! We all left completely satisfied with the experience...pride over profits is a business I will always support!!
Reviewer Did Not Provide A Comment
Ariel was our server and was amazing! She checked on us often, even when we moved to the pool. Drinks were cold, food was good, service was fast!
I thought our anniversary trip was ruined because we missed our dinner cruise. My hubby found this place and the chicken sandwich was delicious 😋 the best I've ever had. The sunset with my husband was amazing 🤩 The service was excellent 💯 and parking free. Thanks for a get time we are planning on going back soon 🥰