This is not an honest place. We dealt with John Hanzel, the manager and mechanic. We drove four hours to the dealership my husband had been talking to him days prior and had everything set up. We knew we had challenges, but thought we had worked those out prior to driving four hours. My kid was trading in his car on a Subaru WRX. My kid’s car was in very good condition all except for the windshield. There were no engine lights on. John came back with a report from his mechanic and said there needed to be about $6700 worth of work. I have posted the report when I asked about the things on the report like the ECMECU needed to be replaced which both of those are needed for the car to run and to control the car. I don’t think we would’ve been able to make the 4 hour drive if those didn’t work, another was the back windshield wiper we went out to the car turned it on and the windshield wiper worked, the headlights worked. I bought my kids car from Capital Ford in Hillsborough, NC and John and his manager made me feel like that dealership sold me an unsafe car that my kid has been driving for the past six months in a car that another Ford dealership sold me. They also claimed that the airbags were Defaulting when question him in his office how could another Ford dealership sell me a vehicle if there were issues with the airbags or possibly no airbags he looked at me, shrugged his shoulders, and said I don’t know there could be no problems with the airbags, but we wouldn’t know until we started digging in and it’s not a reliability they wanted to take. My response was sounds like a lawsuit. How can a Ford dealership sell me a vehicle if there’s any issues with airbags? We were told his mechanic didn’t have the advanced scanner to see if these were past history, codes or ghost codes. So we asked if we could prove that they were if they would renegotiate back to the original pricing and they did not. When hooked up to a more advanced scanner, it proved that this all came down to a voltage problem. The battery in my kids car had died January 5 pinpointed. It was still at Capital Ford of Hillsborough at that time. We did not purchase my kids car until end of February. We were also only told they had about $386 left to work with on the WRX we were looking at but the very next day they lowered the price another thousand dollars. This dealership is not honest with their pricing, nor did they go above and beyond once once confronted about the issues, they were presenting us. I would never recommend this dealership nor John Hanzel to anybody.

Steve helped me out with buying a 25 GMC Denali he made the whole process smooth.

If you want a smooth and easy process, go to STEVE BATTS!! Wonderful experience in this dealership, could not have been better if it wasn’t for steve. Will definitely be a returning customers for future purchases

Malachi Lipford did an outstanding job for us from start to finish! Very responsive and listened to my needs. Highly recommend this young man if you are looking for a vehicle.

Got a 2022 F-150, Malachi is awesome, helped me out a ton and gave amazing service! 1000000% recommend him for all your sales needs.