So very pleased with this company. Pam was very accommodating when I called since our air conditioner was not working and got me an appointment as soon as available. Adam, the tech was very professional and clearly explained what was wrong. He was also very patient in answering my many questions so I can be a better informed customer. I will definitely use them going forward and highly recommend!!! All up and running and great cycle time getting air conditioner repaired.

As an hvac tech myself they way they conduct business is terrible. They have been sent out 5 times to fix a problem and they never fix it is a simple problem I had to diagnose for them. Unfortunately I cannot fix it myself because it will void the warranty and I'm a renter so I have no say in that aspect you would think they would prioritize a customer with no ac during this heat wave.

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Purchased a new house and AC did not work. Had a tech come out. Unit did not have power to it. Told us that he couldn’t do full diagnostics without power to unit but still charged us 174 for diagnostics. After getting power run to unit by an electrician. I tried to schedule follow up. Was told unlikely to get tech out same day but plan for 12 to 2 then following day. No communication from tech or office. Tech showed up at 630 at night with no notice and we were not home. Also said he didn’t know the reason for the call in the first place. So clearly no communication between office and different techs. Explained I was told to plan for noon to two the following day so we will make sure we are home at that time. 215 the next day and no tech. Called in and nothing was even scheduled for us. So at the end of it we were charged almost $200 for a tech to tell us our ac unit didn’t have power and then miscommunication between their office and techs for 3 days and every person I spoke to seemed to have no idea what our issue was. Decided to just eat the $174 and go with a smaller local guy.

Our go to HVAC Company! Dowe and Wagner has come through for us every time. We recently had our AC replaced. And everything was perfect! Thanks guys. 😊