Our Rating


FLAME-TECH - New Castle is rated
4.8 out of 5.0 based on 708 reviews

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Please see what some of our customers are saying about us!

Tim O. Apr 19, 2024

I had a problem with a gas fireplace that was installed over 3 years ago by an independent contractor. It would not light anymore so the tech from Flame-Tec walked me through some troubleshooting steps over the phone. After about an hour of him helping me, we narrowed the problem down to the likely part that was causing the problem. In my opinion, they went above and beyond what they needed to do and I'm truly appreciative of their stellar service.

Chris Hall Apr 16, 2024

Excellent service for annual visit. Andy G is professional and communicates what is needed. Very honest. Would recommend!

Eileen Robinson Apr 16, 2024

Andy, the technician was very professional and personable. He Introduced himself, explained inspection, reported his findings, and cleaned the area where he was working. 😊

William Ceravolo Apr 11, 2024

Frank the technician was very courteous and knowledgeable about the unit he was performing work on. Cleanliness is always their goal.

Hugo Bianchi Apr 03, 2024

This review is for the initial service on our fireplace installed in April 2023. Flame-Tech schedued the service after the installation was completed. The technician, Frank Tokash was informative and answered my many questions. Frank is an asset to the company, he is friendly and customer oriented! We value the service and are sure that it will provide many years of efficient operation as well as dependable service!!