Tagawa Gardens - Centennial is rated
4.6 out of 5.0 based on
940
reviews
Fantastic place. Everyone was extremely helpful. I bought the last pot of lilies for the season and one was about to bloom. The yellow lily in the photo is what bloomed. I will do all my gardening business with Tagawa from now on. Thank you!
Dear tj, we are happy to hear that you enjoyed your visit to our store, and are especially grateful for your kinds words about our very valued staff. It is wonderful that your lilies bloomed beautifully. We truly appreciate your trust and support, and we look forward to helping you again soon. Thank you!
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Dear Christine, Your 5 stars made our day! We're so glad you had a good experience at Tagawa Gardens. Thank you for your support, and we hope to be able to help you again soon!
Year after year, this is still our favorite place for everything garden-related.
Hi Michael, thank you so much for your nice review! We are so grateful for and honored by your long-time support and trust. We hope to be able to help you again soon. Thank you!
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Dear Caree, thanks for the 5 stars! We’re so happy you enjoyed your time at Tagawa Gardens. We appreciate your support and look forward to helping you again soon! Thank you!
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Dear Laura, thanks for the 5 stars! We're happy to hear that you enjoyed your visit to Tagawa Gardens. We are grateful for your support and hope to help you again soon. Thank you!
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Thank you so much for your 5-stars! We’re happy to hear you had a good experience at Tagawa Gardens. We are so grateful for your support of our small business, and we look forward to helping you again soon. Thank you!
I know this store has a great local reputation but stay away from their bonsai plants and African violet pots. Their bonsai plants are doomed in the CO climate even with the recommended care and they don’t warranty them beyond 45 days. Their African violet pots aren’t porous enough to actually provide water to the plant. Something about them is not manufactured correctly but they don’t stand behind those products either.
Hello Kellyan, thank you for your candid review and for bringing your concerns to our attention. We apologize that we disappointed you with our return opportunities for bonsai plants and African violet pots. We find that if there is an issue with a houseplant, it shows up within a month of so of purchase. We are able to troubleshoot when we are contacted as soon as there is a concern, which is why we offer the 45 day return opportunity for houseplants. Over six months it is hard to help out with a concern. We do offer 90 day return opportunity for non-perishable items such as garden supplies like pots. We always take our reviews to heart and use them for improvements, so we appreciate your input. Please feel free to contact me directly at Beth@tagawagardens.com if there is additional information. Thank you.
This review is only for the Tagawa Gardens installation service which I strongly advise against using. Three Tagawa employees showed up with all the plants ordered. Planting occurred in a location covered by mulch. I was surprised at how quickly they installed the plants. When I started inspecting the completed work, I found out why. Instead of moving the mulch aside to plant the plants in the soil, many of the plants were installed directly into the mulch. When I moved the mulch aside, I saw that the root ball was sticking out of the ground like a cork sticks out of a wine bottle after you open the bottle and stick the cork back in. 50% to 75% of the roots were not in the dirt. Some sat on top of the soil with no roots in the ground at all. I pointed out this problem to Ben, the planting supervisor. He told Cole to plant the plants in the soil, not just stick them in the mulch. Cole seemed surprised by this and said “I guess I can move the mulch aside.” I continued to check and find plants that were only in mulch and not dirt. The three of them continued to bury the ones I located. After the fourth time I located plants that were only in mulch, I was asked to look at the plants and approve the work. I approved. Later, my wife and I began to install drip line. In doing so, we moved mulch aside to place emitters next to the plants. We discovered that instead of burying plants in the dirt, Cole placed a layer of clay on top of the mulch to make it look like they were in dirt. When viewed from the top, it looked like the plants were in soil. After moving the mulch aside and looking at the plants from the side, you could see that the plants sat mostly or entirely on top of the soil, surrounded by mulch, with a layer of clay on top of the mulch to make it look like they were in the soil. This really made me angry. This is a deceptive business practice. I contacted Tagawa Gardens and complained about this. Chuck, the Assistant General Manager came over to take a look. I pointed out that not only were most of the plants installed such that the root ball was just in mulch and not dirt, but those that were in the soil were planted in holes the size of the pot they came in. Standard practice is to install plants in a hole that is 2 – 4 times the width of the pot they came in. The extra space is filled with amended soil. Chuck agreed that plants should be installed in holes twice the width of the root ball. He flagged about ten plants and said that someone (Teague might have been the name) would be over to fix the problems. Someone did come over and perform some additional work. I looked at the first plant he worked on. He did dig the hole deeper, but not wider. The hole was approximately ½ inch wider than the root ball, not 2 -4 times. I picked up the plant from the hole and put it back in without the root ball touching the side of the hole. There was no fill dirt to secure the plant in the ground. It was just loose in a hole a little wider than the root ball. As we continued to install drip line, we found the same problems. Plants are placed in the mulch with 50% to 75% of the roots above the soil. Plants that did make it into the soil were placed in holes about the width of the pots they came in instead of 2 -4 times the width that is best practice. Yesterday, we completed the drip line installation and are now faced with replanting a number of plants so that they are in the soil and not just sitting in mulch. We also discovered two of the six yucca plants were planted sideways, so the plant and flowers are growing against the ground instead of up into the air. I will continue to buy plants from Tagawa Gardens since that part of their business works well. However, I am deeply disappointed in their planting service and advise you to either conduct your own planting or use another service.
Dear Daphne, we appreciate the time you took to provide such detailed feedback. We apologize that your experience with our new planting service at Tagawa Gardens did not meet your expectations and we are sorry. We value our guests, staff and the quality of our services, and our staff involved felt that we had rectified the concerns during the previous visits to your property, are disappointed and surprised to hear of this. It would be helpful if you would reach out to me directly at Beth@tagawagardens.com, so we can understand how we can assist you. We apologize for any inconvenience and look forward to connecting with you soon. Thank you, Beth Z, Manager, Tagawa Gardens
Great late spring deals,!
Hi Joanne, thanks so much for your great review! We’re glad to hear you enjoyed our recent special sales at Tagawa Gardens. Thank you for your support!
I had a consultation with Ashley at Tawaga Gardens, and she was absolutely wonderful! She was kind, attentive, and genuinely willing to help. I shared my concerns about improving curb appeal, and Ashley really listened to my needs. She offered thoughtful suggestions and even took the time to explain how to care for perennials during the off-season—something I had no idea about. I highly recommend booking an appointment with her if you’re looking for expert advice and a friendly experience!
Hello Michele! We're so happy to hear that you had such a positive experience with our garden coaching service! It is so kind of you to recognize Kelsey’s attentive nature and expertise, we are fortunate to have her on our very valued team. We're so grateful to hear that her advice was beneficial to you. Thank you!