Love and Care Heating and Air LLC - Sacramento is rated
5 out of 5.0 based on 139 reviews
Attention to detail, quality workmanship, and excellent customer service is what you're going to get with Love and Care.
I was replacing my aging air conditioner and furnace pre-emptively before it fails, and I asked Love and Care to come out and give me an estimate. The owner Chris and his brother Mark came out to my house the very next day to have a look.
As an engineer, I have a very specific idea of what my home HVAC system should look like and I pay a lot of attention to the small details. Chris was happy to accommodate all my requests to integrate into his quote. They spent close to half an hour poking around the attic and took many pictures to explain the various items requiring attention. By comparison, one of the "bigger companies in town" barely spent 5 minutes in the attic and said everything was fine!
On installation day, Jose, Tyler and Lucas arrived on time and got to work. They were careful to protect all the floors and clean up after themselves - they left the attic and outside unit area cleaner than when they arrived. They did not rush the work and you can clearly see the difference in workmanship between them, the original builders, and other contractors. As an example, they rerouted the condensate drain line to a more accessible location for future service - they didn't have to do it, but the fact they took their time and spent the extra 10 minutes to do it right demonstrates their incredible attention to detail. Even the city building inspector was impressed with the workmanship.
On the follow-up customer service side, I had to have them check a small thing on the furnace about 3 weeks after install. I called into the office and spoke with Hannah to see what could be done - they had one of the other techs, Marshall, out at my house literally the next day at 9 am and he had the issue resolved within 15 minutes.
All in all, I am extremely pleased with the whole replacement experience and Love and Care will be my only recommendation to all my family and friends for HVAC services. These guys are a definite great find, a rare type of company where you wish they did more than just HVAC so they can take care of everything at home for you.
This is the first HVAC company that I have used where I didn’t feel like I was being ripped off. I knew I was on borrowed time before I needed to replace my system so it wasn’t a surprise when my ac went out. They came out and explained all of the options (repair vs replace) and the pricing levels. I didn’t feel any pressure from them and the pros and cons were laid out in a matter-of-fact style. Because we intend on staying in our house for another 20+ years, we decided to get a new unit. The pricing was very fair and they started the work the very next day. All of the employees were very polite and respectful and they took the time to explain what they were doing and why they were doing it. I highly recommend using them!
This is the first HVAC company that I have used where I didn't feel like I was being ripped off. I knew I was on borrowed time before I needed to replace my system so it wasn't a surprise when my ac went out. They came out and explained all of the options (repair vs replace) and the pricing levels. I didn't feel any pressure from them and the pros and cons were laid out in a matter-of-fact style. Because we intend on staying in our house for another 20+ years, we decided to get a new unit. The pricing was very fair and they started the work the very next day. All of the employees were very polite and respectful and they took the time to explain what they were doing and why they were doing it. I highly recommend using them!
Moving into a new house that ended up needing *much* more work than initially anticipated has been stressful, to say the least. Within days of closing, we had to replace our entire HVAC system in the middle of summer. Love and Care completely overhauled our system, working with our request to covert us to a fully electric system with such professionalism, knowledge, and trustworthiness that I wish we could clone them for every job we need done around here (seriously). When it ended up being more complex than anticipated, they did not give up until we were happy and checked in with us every step of the way. I honestly don't think any of the other HVAC professionals that placed bids would have even come close to their level of awesome.
I don't throw around trustworthiness lightly. As we have found in our homeownership journey thus far, it's rare to find this quality. Love and Care (everyone we worked with but especially Chris and Marshal) obviously hold themselves to HIGH standard and have a lot of integrity and pride in their work. I would not hesitate to hire them again and recommend them highly.
I am extremely pleased with this company! We had our air conditioner go out and we had received a quote from another company. We wanted a second opinion. This company ended up saving us a lot of money. The technicians were very thorough. They took pictures of everything and walked us through everything that could and should be done. I highly recommend this company. Thank you Love and Care for your help.