I booked a one-night stay at this hotel as my girlfriend and I were coming into town to celebrate her birthday and attend the jazz festival. We were scheduled to check in Saturday afternoon and check out Sunday morning. Unfortunately, due to an unexpected mechanical issue, we didn’t arrive until around 9 p.m. Upon arrival, we requested a late checkout so that we could at least rest a bit longer the next morning after our delayed arrival. The night staff informed us that they couldn’t authorize it but would leave a note for the day crew to honor the request. The following morning, I spoke with Sammy, who informed me that all late checkouts had already been granted and that there was nothing she could do—unless I paid an additional $116 for a half-day rate. I explained our situation and mentioned that the night staff had documented our request, yet she still refused. I was both surprised and disappointed by the lack of flexibility and empathy. In all my years of traveling, I have never stayed at a hotel that outright refused a simple late checkout, especially under reasonable circumstances. Needless to say, we checked out that morning feeling frustrated and undervalued as guests. To add to the disappointment, the included “breakfast” consisted only of bagels, English muffins, juice, and cereal—an offering that hardly matches the rate of over $200 per night. The toaster ovens were out of order, so even the bagels were cold. It quickly became apparent that the limited breakfast was designed to funnel guests to their adjoining restaurant, which, while offering a 10% discount, still required you to spend more money. We ate elsewhere. Overall, what was meant to be a relaxing and celebratory weekend turned into a frustrating experience marked by poor customer service. I hope this feedback is taken seriously, as I would hate for other guests to go through the same experience.

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Best hotel we had in Clearwater, will use again.

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