e

Ariana at the front desk is absolutely amazing! The views and location of The Edge can't be beat! There is no need to leave the property!

I rarely leave negative reviews, but our experience at Edge Hotel Clearwater Beach was extremely disappointing — especially because this trip was meant to celebrate our 25th wedding anniversary.||We prepaid and reserved a specific room through a third-party booking company, yet upon arrival the hotel did not honor the reservation we paid for. Instead, we were placed in what felt like the worst room in the hotel: directly near the 10th-floor bar where loud music, heavy foot traffic, and intoxicated guests continued late into the night. Sleep and relaxation were nearly impossible.||I attempted to resolve the issue with the onsite manager, but the only solution offered was to charge us even more money for the room type we had already prepaid and reserved. I also reached out to the general manager afterward, hoping the hotel would take responsibility for the situation, but there was no accountability or meaningful attempt to make things right.||What made the situation worse was the condition of the property itself. The hotel is clearly showing its age and lacks proper upkeep. We encountered bugs in the hallways, found hair from the cleaning crew in the bathroom, and noticed visible marks, wear, and damage throughout the room interior. The furniture was damaged, drawers would not properly close, and the closet door was visibly worn and damaged as well. Even some of the fire safety signage appeared faded and difficult to read, which added to the impression that maintenance and guest care were not priorities.||Most disappointing of all was the complete lack of consideration for what was a milestone anniversary trip. There was no empathy regarding the room situation and no apparent concern for customer experience once payment had been secured.||Unfortunately, this stay left us feeling that maximizing profit mattered more to management than honoring reservations or taking care of guests. I would not stay here again and would strongly encourage others to think carefully before booking.

e

We only live an hour away but wanted to find a hotel for weekend staycations near the beach. The moment we checked in on 6/13 we were so impressed. The man that checked us in was so friendly and attentive. The location is just a short walk to the beach. The pool is so amazing and the views were great. The bartender at the pool was so attentive and quick to get us drinks. I feel like this hotel is a gem. The room wasn’t perfect. The bed wasn’t comfortable and the air was making noises every time it came on but the reason I am still giving 5 stars is because everything else was wonderful. Upon checkout we let the guy at the front know and he immediately had someone going to check it out. The location of this hotel is great. There is a doughnut shop right next door and Ice cream across the street. They have tacos below the hotel. I will definitely be coming back.