Editing to note that CT of Dothan did make this right and took care of me after my complaint. I appreciate their attention to this matter and will certainly continue to purchase from them. Thank you for helping resolve this! I purchased a lot that specifically stated “Designer lot-Yves Saint Laurent Belt” and paid for shipping to DC, so essentially paid twice the amount for the lot, only to find that the YSL belt was very obviously a fake. The quality was terrible, which led me to a simple Google search showing exactly how fake it was. I verified with multiple AI and reverse search services. Because the lot specifically named the belt as the big ticket item, I emailed the contact listed on the invoice to let them know and never even got a response. Poor/absent customer service + a lie to sweeten the pot or negligent due diligence? If they’d done even the slightest bit of research, they’d know it was a fake and could have put it in the lot without touting the designer name to up the sale ante, but I guess I will never know why if they don’t respond to emails. I’ve spent a lot with other CT franchises and they’ve always been outstanding, as far as understanding what they’re selling and giving info on it and customer service. Dothan lacked both of those qualities. Just double check the pics before spending extra on a piece, folks!

Janice helped me not only with the bid I won from her area (Dothan) but with her other CTBids associates in different areas of the country. I had a problem with my credit card- she worked with me until it was resolved. She was also so nice about the shipping and did her best to keep the cost down. Everything was wrapped so well and secure. Thank you, Janice! I'm already looking at your new auction.

Kelly and Rob were kind and compassionate, and their employees were courteous and caring. Suggestions for future clients: First, prepare each day emotionally. It can be stressful going through and discarding things. I went through three months of stress and depression over getting rid of things such as those belonging to my late mother and husband. Second, be very specific and detailed in instructions as they are very literal and will follow your instructions exactly. (I don't know how long this will get by these people, but I hope some people will see this. Do not use these people. They did not follow instructions. They charged twice the estimate. They said it would take three weeks, but it took them three months--charging by the hour. They kept the money from the auctions and told me after it was over that I was never going to get that money, so they knew before giving me the estimate that they were going to charge me more. Also things were stolen--some things that meant a lot to me. They left one room in a mess with one large box of things completely unopened. They took advantage of me--an elderly widow, all alone. And testimonials with three stars or less, they delete, so they can brag about being a five-star company. There's more, but too much to put here.) Third, time is money. Don't take things back after they have processed them. They will charge you for the hours taken to redo, and they will be VERY concerned about that. Fourth, set a budget and have it in your contract as well as a statement they will not go over the budget without consulting as to what is additionally needed and the cost. Include whether the auction proceeds are included in that budget. And the 30-35% commission they charge on the sales in the auctions are charged as part of what is owed and do not come out of the proceeds unless you specify that. Fourth, do not get upset if in auctions of other people's things later include some of your things. They will purchase items themselves from an auction if they feel they can get more money by putting them in another auction; however, as they purchased those things, they will then own them. Fifth, have in the contract if auction proceeds are to be included in the payment for the services or are to be returned. Sixth, ask for receipts at the time things are donated instead of placed in an auction. Seventh, if a specific price is expected on an item, tell them, and they can put the item in a special category with that price as a minimum.

Super fun process to bid! I got my item for a very good price and it made it to me in swift time!! Plus I’m all the way in El Paso, TX so that is saying something!! The package was packed very good with tons of bubble wrap! I also knew what the package was without even opening it because of their CTBIDS tape, a very nice touch!

I'v bought from many CTBIDS locations all over country but this was the absolute right way to conduct an auction. They packed correctly. And sent in a timely fashion. Sturdy boxes and professional tape.