I came in for a full body massage, and it was absolutely wonderful. Schantell was absolutely amazing!! So relaxing and she shared some great tips with me!
Business Response:
Jan 04, 2025
Hello Tina. We appreciate your generous comment and rating for Schantell. It’s sincerely a pleasure to serve you, and we welcome your return. From our family to yours, thanks again for choosing Margot European Spa. Margot European Spa
I had the pleasure of visiting Margot’s Spa in Birmingham, and Schantell made it an unforgettable experience. Her therapeutic approach was incredible—she asked thoughtful questions throughout to ensure the massage was tailored perfectly to my needs. I left feeling completely relaxed, and my body felt supple and happy for days afterward. She has a true gift for understanding what her clients need and delivering beyond expectations. Whether you're looking for relaxation or targeted therapy, Schantell is the one to see. I can’t recommend her highly enough!
Business Response:
Jan 04, 2025
Hello Lauren. Thank you for sharing your wonderful spa experience with Schantell. We're delighted to hear that she provided such a tailored and therapeutic massage that left you feeling relaxed and rejuvenated. Your kind words truly highlight Schantell's expertise and dedication to exceeding expectations. We appreciate your recommendation and look forward to welcoming you back for another exceptional spa experience soon! Margot European Spa
Reviewer Did Not Provide A Comment
Business Response:
Jan 03, 2025
Hello Andrew. Thank you for your generous 5-star rating. We’re delighted to hear that you had a great spa experience with us. It’s truly our privilege to provide a high level of service to our valued clients. Thanks again for choosing us and taking the time to leave us a rating. Margot European Spa
I've been a loyal customer for many years, although I don't get to visit as often as I'd like. I’ve been going to Margot since it was on Woodward! Recently, I took my God Daughter for a couples massage, and I was really looking forward to a great experience. When we arrived, we were taken to the waiting room, but it was a bit surprising that no water or tea was offered. We were advised to come 15 minutes early to fill out paperwork, which honestly only took a minute. My God Daughter noticed the tea bar and had to ask if we could have some, which felt a bit off. Once we were taken to the treatment room, we were told to undress without being given robes or any footwear, and the floor was quite wet, which made it a bit uncomfortable stepping to the massage bed. While the staff were nice and did a solid job on the massages, we couldn’t shake the feeling that their demeanor was a bit cold and robotic. After our massages, I mentioned I just needed a few minutes to gather myself before getting up, but we were told they had another couple's massage booked right after ours and that resting wasn’t an option. I really only needed a moment to compose myself, not a lengthy nap! Overall, it was not quite the experience I had hoped for, especially for the $300 we spent for what should have been a pampering session. I know there are other spas in the area that would treat us with a bit more care, which is disappointing because I had such high expectations for Margot. I called and talked to the desk manager about it and she said I would be getting a call from upper management. I haven't and really there is no need; I will not be going back.
Business Response:
Jan 03, 2025
Hello Ioanna. Thank you for being a loyal client over the years and for taking the time to share your recent experience. We are deeply sorry to hear that your recent visit did not meet your expectations or reflect the level of care and service that we are known for. Your experience falls short of the high standards we set for ourselves in every interaction, and I want to personally apologize for the discomfort and disappointment you felt during your visit. From the lack of a warm and welcoming atmosphere to the concerns regarding the amenities and the rushed conclusion to your massage, these are issues that do not align with our core values or our mission to provide a truly pampering and relaxing experience. Please know that steps are already being taken to address the shortcomings you encountered. Our team is reviewing our service protocols and ensuring all staff members are trained to deliver the personalized and attentive care that our clients deserve. We would appreciate the opportunity to make things right. Please don’t hesitate to return our call so we can discuss how to better meet your expectations moving forward. Your feedback is invaluable, and it will help us improve to ensure experiences like this are not repeated. Thank you once again for sharing your thoughts, and we hope you will allow us the chance to regain your trust in the future. Margot European Spa
Had two massages booked for myself and my sister with Chris. Booked a standard massage for each of us but the entire hour was more like a PT session and only involved stretching no massage at all. Also had two facials at our visit and told them about skin sensitivity. Broke out from the facial and was sold products with fragrance in them that cause breakout and now stuck with the products. Everyone who works there is very nice and welcoming and it is a beautiful spa but will not be back due to bad experience.
Business Response:
Dec 20, 2024
Hello Arsenia. We deeply apologize for not meeting your expectations during your massages and facials. At our spa, we strive to provide personalized services, and we encourage clients to share their preferences during sessions so we can adjust the treatments to ensure they are just right for you. Your comfort and satisfaction are our top priorities. When our manager reached out to you to resolve your concerns with the massage, no mention was made of any issue with with the facial or products. Please note that the products used for your facial are free from artificial or synthetic ingredients and crafted with pure botanical essences to support your skin’s natural health. It’s important to note that post-facial breakouts can sometimes occur as a temporary reaction while your skin adjusts to the treatment. We understand this can be frustrating, and we’re here to address any concerns you might have. We stand behind our products and services and we always work out a swift and sound resolution when given the courtesy of sharing this information with us. We have reached out to you to discuss and resolve the concerns mentioned in your review. We genuinely hope to hear back from you so we can make this right and provide you with the exceptional experience you deserve. Thank you once again for bringing this to our attention and giving us the opportunity to address. Margot European Spa Margot European Spa