Customer Reviews
Don’t just take our word for it. Check out what our customers have been saying!
Reviews (448)
4.9
4.9 out of 5.0 based on 448 reviews
Maureen ODonnell
verified Nov 03, 2021
Reviewer Did Not Provide A Comment
Business Response: Nov 04, 2021
Thanks, Maureen, for rating Youngren's Inc with five stars, and have a great day!
Christopher C.
verified Oct 26, 2021
AL came over on time and did the service quickly and made sure to maintain a quality repair. I only needed the motors oiled and preventive maintenance...he made sure I knew how to do it myself for the future and was very courteous toward my family by offering a senior citizen discount and still being super professional but still human enough to talk about his family .
Lynn Oconnor
verified Oct 21, 2021
Reviewer Did Not Provide A Comment
Business Response: Oct 22, 2021
Thank you for your five-star rating, Lynn. Our team at Youngren's Inc always strives for the highest standards. We are delighted we made your experience a positive one. Until next time, take care.
2P H
verified Oct 21, 2021
I decided to use Youngren after reading the reviews. Also my furnace had their maintenance sticker on it from the pervious owner. I will never use Youngren again nor will anyone from Youngren's ever be welcome in my home. The moment the technician walked in my house he complained and made comments about everything in my home. What did it for me was the technician asking me if my father knew how to speak English. My father wasn't even there nor had anything to do with the repair. English is my first language so I do not know why he asked.
Business Response: Oct 21, 2021
Dear Pheng, As business manager of Youngren's Heating & Cooling, I wanted to reach out to you personally to apologize for the behavior of our staff member. His actions do not reflect our company's values and the employee is being dealt with appropriately. By way of compensation, I am crediting the charge for the service call. I know it doesn't make up for how you feel you were treated, but please accept the gesture as a symbol of my regret. I hope that this incident doesn't keep you from giving us another chance, we strive to provide great service for our customers. Please feel free to reach out to myself or the service dept. manager if you need any further assistance. My direct line is 630-897-5248 ext. 103. Sincerely, Aaron P. Business Manager
Joel Thomas
verified Oct 06, 2021
I needed my heater cleaned and they came out the next day. This was very prompt and happened to work out just great. I think I just happened to get lucky.
Business Response: Feb 23, 2018
Joel, thanks for giving Youngren’s a call. We’re glad we could help!