Very unhappy with the how they run their business/ service calls. After spending over $15k in a brand new AC/ heat pump unit about 2 years we needed to call out for service as it stopped running. The service tech came out and only flipped the breaker. This reset the system and it was working again. I disappointedly was asked to pay the $125 service fee for them to come out for the <10 minute job. I have no probably paying them for coming out, however I am local and would think as a “family owned” company they would be more reasonable all things considered.
Even though they installed the unit, I will NOT be calling them again and making sure to tell others not to as well.
Dissatisfied customer.
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