I work with Caring Transitions of Katy. I like how organized it is. Also, you feel included as family and not as just anybody wanting a deal. The atmosphere is warm and receptive. Very people oriented.

Kelly and Rob were kind and compassionate, and their employees were courteous and caring. Suggestions for future clients: First, prepare each day emotionally. It can be stressful going through and discarding things. I went through three months of stress and depression over getting rid of things such as those belonging to my late mother and husband. Second, be very specific and detailed in instructions as they are very literal and will follow your instructions exactly. (I don't know how long this will get by these people, but I hope some people will see this. Do not use these people. They did not follow instructions. They charged twice the estimate. They said it would take three weeks, but it took them three months. They kept the money from the auctions and told me after it was over that I was never going to get that money, so they knew before giving me the estimate that they were going to charge me more. Also things were stolen--some things that meant a lot to me. They left one room in a mess with one large box of things completely unopened. And testimonials with three stars or less, they delete, so they can brag about being a five-star company. There's more, but too much to put here.) Third, time is money. Don't take things back after they have processed them. They will charge you for the hours taken to redo, and they will be VERY concerned about that. Fourth, set a budget and have it in your contract as well as a statement they will not go over the budget without consulting as to what is additionally needed and the cost. Include whether the auction proceeds are included in that budget. And the 30-35% commission they charge on the sales in the auctions are charged as part of what is owed and do not come out of the proceeds unless you specify that. Fourth, do not get upset if in auctions of other people's things later include some of your things. They will purchase items themselves from an auction if they feel they can get more money by putting them in another auction; however, as they purchased those things, they will then own them. Fifth, have in the contract if auction proceeds are to be included in the payment for the services or are to be returned. Sixth, ask for receipts at the time things are donated instead of placed in an auction. Seventh, if a specific price is expected on an item, tell them, and they can put the item in a special category with that price as a minimum.

The estate sale we went to was clean, well organized, and thoughtfully priced.

I'm not sure if this is a package shipped by your group or not but everything I have received was packaged very well, communication was great, and shipping was fantastic!

Very impressed with Todd and his Caring Transitions Team. Everybody is always very sweet and accommodating through the auction and pick up process. Very organized and efficient. Also appreciate the personalized emails, giving helpful details to help the pick-up flow smoothly. If you aren’t following their Facebook page, I highly recommend you follow. They give some fun sneak peaks about upcoming sales. And useful information on the services that they provide I’ve picked up multiple times, winning items at their CTBids online auctions. People are so friendly, helpful, and attentive. They just truly seem like a great CARING team. If I ever am in need (or my friends & family) of the services they provide (estate sales, help with moving or downsizing, clean-outs & more) , I would definitely reach out to Todd and Caring Transitions of Chesapeake.