Customer Reviews

Reviews (420)

4.9

4.9 out of 5.0 based on 420 reviews

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Maps.Google David Gooch

verified Jun 29, 2024

ATS tech was professional and met all my expectations. I had some extra work done that was obviously needed. There was no attempt to "sell" me something I didn't need.

Business Response: Jun 29, 2024

Hey David, we're always here to ensure a fantastic experience, not to upsell. Honesty and professionalism are key for us at ATS Mechanical Heating & AC. We're delighted that our tech could effectively address your needs. Thanks for acknowledging our efforts. We look forward to assisting you in the future!

Maps.Google Annette Murray

verified Jun 26, 2024

Very pleased with the service. Jordan Nickell is courteous and professional. Thanks very much.

Business Response: Jun 27, 2024

Hi Annette, we appreciate your glowing remarks! It's truly rewarding to hear such positive feedback about our team member, Jordan. His consistent professionalism and courteous nature are what we pride ourselves on at ATS Mechanical Heating & AC. We're delighted to know that we've met your home service needs to the fullest. Thank you for choosing us!

Maps.Google SDC

verified Jun 25, 2024

Outstanding, professional organization. Owner personally evaluated heating/cooling loads for a replacement mini-split. A more applicable sized system recommended versus existing system, job cost estimate was very competitive versus other quotes. Install crew showed up right on time, very professional, job done right, great cleanup. Will no doubt use them again (and again)

Business Response: Jun 26, 2024

We're overjoyed to hear that you found our services outstanding and professional. It's fabulous to know that our owner's personalized evaluation and our crew's punctuality and cleanup met your expectations. Your satisfaction is our priority, and we're delighted to be your go-to for all your heating and cooling needs. Thanks for the stellar review!

Maps.Google Al Bro

verified Jun 18, 2024

Tom was excellent. Prompted and knowledgeable about my AC. Gave me tips on how to lower my bill. Will definitely use ATS again.

Business Response: Jun 18, 2024

We're elated to hear about your positive experience with Tom from our team, Al! It's fantastic to know that he provided you with valuable advice to keep your AC running efficiently. We truly appreciate your decision to choose ATS Mechanical Heating & AC for your needs and look forward to serving you again in the future!

Maps.Google David M

verified Jun 17, 2024

Beware using this company for any A/C work. I am in the market for a mini split system and possibly upgrading my entire system. I spoke with Barry G. I believe and he agreed to be at my house at 8am on Saturday, fist if all, the technician was over an hour late, was never informed he was running late, the tech had no clue what I needed. The tech said he couldn't find my house. The GPS supposedly took him to a different location. I've never had a problem anyone else finding my house. I wouldn't use this company for any service.

Business Response: Jun 17, 2024

David, why couldn't you give us your real number up front. You filled out your personal information on a Mitsubishi form so we could contact you. You stated the best way to contact you was by email. (I have a copy) Directory assistance is the number you entered over your real number. Liliana and David tried through the directory assistance 555-1212 you entered going through all the prompts. My office called and called before driving out to your home. I asked Liliana to show me the phone number you entered. As soon as I saw it I new it was directory assistance. We do not drive out to a location unless it is confirmed someone is home in case things change on your end. On the same note, I as an owner can and will designate an expert from my company to represent me if something changes.