Update:
their customer service announcement on their website is untrue. they have had two weeks to get back to me and not a peep. i’m not the only person with an issue they are ignoring that is on them. i was told i’d get a callback by the attendant. since then have found my fog light cover hanging off one side and the other is missing. a month ago they were both there. i don’t recommend you bring any vehicle you care about through this wash. it’s not just about the systems and service, it’s about the complete lack of accountability at this location. owner very obviously wants a set it and forget it business. they can’t even train someone else to handle deep scratch complains, crashes, damage etc. check the reviews. all it would have taken was a quick phone call from a manager or owner to smooth this over. i guess they could care less about a bad reputation with a portion of the population. word of mouth is everything to a good business. especially in the beginning right after opening. quite a shame. with a decent owner this place could rock. zero accountability trashes any business. great vacuums, nice guys working there, but top down owner who doesn’t care can ruin the best model, location, equipment, and brand. i hope yall get it together and make right with the folks you’re ignoring by humbling yourselves enough to make a couple uncomfortable phone calls.

initial review:
not sure what to think yet. signed up for two memberships here and second wash of my truck the trim got real messed up and the employee working whom i talked to is definitely not trained in accountability or customer service/complaints. “this has never happened before and you’ll have to talk to the owner on monday” monday came and no call back. it’s been several business days at this point. seems they don’t want two (or more) memberships from us. a bummer as they are the closest to our home and would be a great option if they cared about their customers. i don’t support businesses who choose not to follow up with issues regarding service. this red color on the trim (see photos) happened in the wash. while having high powered wash may be a good thing for certain aspects it’s definitely good i didn’t bring any of my new vehicles through yet. the trim on the truck wasn’t red before i drove through. all i asked for was what chemicals they are using so i could know if i had some options to treat the trim/fix it. well it’s the following week and all of these trim pieces have been stripped/pulled all the way off the vehicle and rubber wheeled off the 3m tape. wouldn’t have taken the trim off if this hadn’t happened and they don’t seem to care. seems i need to cancel. hopefully this review is enough to get someone’s attention to apologize and atleast try to make it right. photo 1 with the red is after the second wash. photo 2 is the same spot after the first wash.

Quick and easy with the membership. i stop every time i drive by in timnath since it's a convenient location. recommended

Reviewer did not provide a comment.

Scratched my paint. wasn't even given an "i'm sorry" when i went in to cancel my membership.

Reviewer did not provide a comment.

Signed up for unlimited and have been multiple times. the wash is great but each time, the microfiber towel supply has been empty or all used. fix this ongoing issue and then i’d happily give a 5 star review!

The canon express car wash is amazing. my car always looks so clean like it came off the showroom floor. the staff is simply amazing. the best wash in town. you gotta try it out.

Wow, this place has so many conveniences and is probably the best car wash in fort collins/timnath. they have
a thorough cleaning chamber with pre-spray
strong vacuums with long, narrow tubes to get into the tight spots
glass cleaner with microfiber cloths
air dusters
convenience of being right off harmony
large parking spots
good monthly rate. if you can't afford to clean your car, worry about other monetary priorities in your life first.

Reviewer did not provide a comment.

The gentleman that helped me with my membership was great this morning! i can’t remember his name but he was very nice :)